If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our warranty extension registration), you can get your device serviced in the UK by our service centre partner, Olympic Shavers.
Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our warranty terms and conditions.
For In Warranty Service: You can submit your details via the online portal by clicking here or alternatively calling Olympic Shavers on 0115 773 0002.
When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.
For Out of Warranty Service: You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.
How long will the process take? Olympic Shavers aims to process your toothbrush within 5 days. This applies to all cases, whether in or out of warranty. Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.