Before you start it is important to know that you do NOT need to pair the toothbrush with your device through your phone’s Bluetooth settings. Attempting to do so will result in the device asking for a PIN. Instead, use the Oral-B app to pair your toothbrush to your mobile device as described in the “ Follow the steps below to manually connect iO10 Sense system and/or with the app” steps.
__1. Start with pairing your Oral-B iO10 and iO Sense charger __
Your iO10 toothbrush and iO Sense smart charger function as a system. That is why they need to be connected via Bluetooth to leverage the iO Sense real time brushing feedback on brushing coverage, brushing time and pressure in addition to fast charging. To connect both devices with each other, switch on your toothbrush in close proximity to the plugged-in iO Sense charger. The iO Sense charger will change from searching (circling blue LEDs) to confirm pairing (all LEDs blinking blue twice). From now on the charger will be activated (counter on 00:00) when the brush is activated (lifted, shaken, turned on) as long as the app isn’t open as well (if the app is connected, the in-app life feedback is prioritized per default).
Note: you can only connect 1 Oral-B iO10 toothbrush with the iO Sense smart charger
2. Connect your Oral-B iO10 Sense system (iO10 and iO charger) automatically with the Oral-B app
Follow below instructions if this is the first time you connect an Oral-B electric toothbrush with your Oral-B app:
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Make sure your smartphone has Bluetooth activated (check your smartphone's manual for how to enable Bluetooth).
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Start the Oral-B App. The app will guide you through the entire Bluetooth pairing procedure. Note: Oral-B App functionality is limited if Bluetooth wireless technology is deactivated on your smartphone.
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Your toothbrush’s Bluetooth will be switched on either via the mode button or, if not available, via the power on button. Please note the radio transmission is deactivated (BT stays activated on the charger for iO handles) when the handle is placed on a plugged-in charger. Remove from the charger to activate.
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The first connection between your Bluetooth-enabled toothbrush and the Oral-B App, the so-called pairing, happens automatically. Just follow the in-app instructions. A message will confirm that the two devices are now connected successfully.
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Keep your smartphone in close proximity (within 5 m/16 ft.) when using it with the handle. Make sure the smartphone is safely positioned in a dry place.
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After the initial pairing, your toothbrush will be recognized by the Oral-B App whenever your brush is used, and your Oral-B app is running nearby. Keep in mind, Bluetooth must be enabled on your smartphone in order for this to happen.
It is possible that a previously established connection may break or freeze. In this case, turn off Bluetooth on your phone and activate again. Often this already opens the connection again. Should this fail please shut down your phone completely and reboot. With activated Bluetooth on your phone, the connection should re-establish.
__If it failed to automatically connect your Oral iO 10 Sense system, and/or with the app: __
Trouble Pairing your iO Sense and Brush?
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The iO Sense is ready to pair with a brush when dark blue lights rotate.
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Press the power button on the brush to pair it with the iO Sense. Make sure Bluetooth is enabled on the brush so they can sync.
Oral-B iO Sense Reset Instructions:
Watch this video that show you how to reset your iO Sense with clear instructions.
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Place your finger on the Wi-Fi logo on the back of the iO Sense. Hold for about seven seconds until the charger lights turn orange.
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Tap the Wi-Fi logo once, and the orange lights rotate. Once the rotation stops and the lights turn white, the iO Sense is reset.
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When dark blue lights rotate, the iO Sense is ready to pair with a brush.
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Press the power button on the brush to pair it with the iO Sense. Make sure Bluetooth is enabled on the brush so they can sync.
Follow the steps below to manually connect iO10 Sense system and/or with the app:
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If you want to connect an iO Sense system (e.g. iO10 brush with iO Sense smart charger), you need to connect your devices (brush and charger) first before you can connect them with the Oral-B app (refer to step 1 Start with pairing your Oral-B iO10 and iO Sense charger.
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Open the Oral-B app and go to the “Devices” tap
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Within “Devices” click on the “CONNECT NOW” button in the “Your Brushing System” section and follow the in-app instructions.
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Click on “START” on the welcome screen and then press the power button on your toothbrush and let it run until the app found it. If necessary, repeat pressing on “TRY AGAIN”.
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The app will say it “FOUND” your brush / your iO Sense charger and show a visual asking if this is your brush / bundle. Click “YES, GO AHEAD” to confirm.
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As a next step you will be led through steps connecting your iO Sense to Wi-Fi and your Oral-B account to enable the clock being displayed (Wi-Fi only is sufficient for this) and your brushing data being seamlessly transferred to the app (both Wi-Fi and account needed).
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Your brush / bundle is shown as “Connected” in the “Your Brushing System” section. Whenever the brush appears disconnected your just need to activate it by moving/shaking it. If your iO Sense charger appears disconnected it might be out of Bluetooth reach, on power saver mode or plugged off.
Follow the steps below if you already have a brush connected in your app or use a new phone?
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If you want to connect an iO Sense system (e.g. iO10 brush with iO Sense smart charger), you need to connect your devices (brush and charger) first before you can connect them with the Oral-B app (refer to “How do I pair my iO10 with the iO Sense smart charger” FAQ).
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Open the Oral-B app and go to the “Devices” tap.
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Within “Devices” click on the 3 dots in a circle to the top right in the section that shows your currently connected brush.
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A new pop-up window will offer you to remove your brushing system. Confirm tapping on “REMOVE SYSTEM”.
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You are asked to confirm – click “YES, REMOVE SYSTEM”.
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If you have a new phone you will need to first reset the iO Sense charger as per above
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The “Your Brushing System” section is now set back to “CONNECT NOW” and your can connect your new brush pressing “CONNECT NOW” and following the in-app instructions.
If you need any more help with this, please get in touch with us by email or phone